Time Distortion and the Contact Center. Zack Taylor. Psychologists indicate that humans have a deep aversion towards ambiguity. When ambiguity arises, and there are no clear answers, we develop a strong need to know and know something as quickly as possible. Let me give you an example. In a very tall building in a major city, tenants were complaining to the management company that the elevators in the newly built high-rise were too slow. A few weeks later, the compliments and thank you calls began as the residents were now pleased with the speed of the elevators. What was surprising is nothing had changed other than mirrors were installed inside the elevators and the actual speed had remained exactly the same. Likewise, time perception or better stated, time distortion is a common inflection point for positive or negative customer interactions.
Missing lyrics by Jim Croce?
Croce wrote the lyrics after his wife Ingrid told him she was pregnant, in December ABC originally did not intend to release the song as a single; but when Croce was killed in a plane crash in September , its lyrics, dealing with mortality and the wish to have more time, had additional resonance. The song subsequently received a large amount of airplay as an album track and demand for a single release built. When it was eventually issued as a 7", it became his second and final No. In , "Time in a Bottle" was used as the title for a compilation album of Croce's love songs. Between and , Croce released five studio albums and 11 singles.